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PRIVACY POLICY

Eternal Bond Creations – Privacy Policy

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Last updated: 08/08/2025

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At Eternal Bond Creations, we are committed to protecting your privacy and ensuring the security of any personal data you provide. This Privacy Policy explains what information we collect, how we use it, and your rights under data protection laws.

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1. Who We Are

Eternal Bond Creations is a small business that creates bespoke keepsakes using customer-supplied materials such as ashes, breastmilk, fur, and hair.

 

Our contact details:
Email: eternalbondcreations@gmail.com
 

We are the “data controller” of any personal information you provide.

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2. What Information We Collect

When you place an order or contact us, we may collect the following information:

  • Personal information: Name, address, email, phone number

  • Order information: Items ordered, order notes, and delivery preferences

  • Sensitive materials: You may choose to send us items such as ashes, hair, fur, or breastmilk. These are handled with care and never linked to your identity beyond fulfilling your order.

  • Payment details: Payments are processed via secure third-party providers (e.g. PayPal or Stripe). We do not store your card details.

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3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your order or queries

  • Handle customer service and support

  • Comply with legal obligations (e.g. tax or business records)

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We will never sell or rent your data to third parties.

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4. Sharing Your Information

We may share your information with:

  • Couriers (e.g. Evri): To deliver your completed order

  • Payment processors: To process your payment securely

  • Legal or regulatory authorities: If required by law

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These third parties only receive the data necessary to perform their services and are required to keep it secure.

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5. Data Retention

We retain your order and contact information for up to 6 years for tax and business record-keeping purposes.
Sensitive materials (ashes, fur, breastmilk, etc.) are either returned to you with your order or respectfully disposed of (as agreed) after use.

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We do not keep unused materials unless requested in writing.

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6. Your Rights

Under UK GDPR and data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your data

  • Ask for your data to be deleted (where legally permitted)

  • Object to certain types of processing

  • Complain to the Information Commissioner’s Office (ICO) if you are concerned about our use of your data (www.ico.org.uk)

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To exercise your rights, please email us at: eternalbondcreations@gmail.com

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7. Security

We take reasonable steps to protect your data, including encrypted communication and secure storage systems. However, no transmission over the internet is 100% secure, so we encourage you to use tracked delivery services when sending sensitive materials.

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8. Cookies

Our website uses essential cookies to improve your experience. By continuing to use the site, you agree to our use of cookies. For more information, please contact us.

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9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have any questions about this Privacy Policy, please contact us at eternalbondcreations@gmail.com.

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